CEBL - Promotion
Actions: lb; msft
Mutual funds: ccm1201
TOOLS & INFORMATION

Security

I never received a password. How do I get one?

I forgot my password - what should I do?

May I change my password?

Why is there sometimes a "Session Expiration" message when I use the online service?

What is a "cookie" and why must I have it?

Are my accounts protected by the Canadian Investment Protection Fund (CIPF)?


I never received a password. How do I get one?

Contact us at (514) 908-2528 or 1 877 908-2528 and ask for an Customer Service Representative to provide you one.


I forgot my password. What should I do?

Contact us at (514) 908-2528 or 1 877 908-2568 and ask for a Customer Service Representative. You will be asked some personal information in order to confirm your identity.


May I change my password?

Yes, you may change it anytime. Once your session is open, click "Change Password" at the top of the display.


Why is there sometimes a "Session Expiration" message when I use the online service?

In order to ensure the confidentiality of your information, the session is terminated if your account has not seen any activity during 15 minutes. This measure aims at preventing someone else from accessing your account if you're away from your computer during a session.


What is a "cookie" and why must I have it?

A cookie is a basic security function used to identify each online session attached to a user ID. You must have it in order to use our site in complete security.

If accepting cookies is a concern, you may configure your browser for a message to be displayed asking you to accept the cookie or not.


Are my accounts protected by the Canadian Investment Protection Fund (CIPF)?.

The Laurentian Bank Discount Brokerage is a member of The Canadian Investor Protection Fund (CIPF). You benefit from the maximum coverage of $1,000,000 offered by the CIPF for the totality of your accounts. However, the CIPF does not cover losses incurred from fluctuations in market value. For more information, visit the CIPF website or contact us directly.