CEBL - Promotion
Actions: lb; msft
Mutual funds: ccm1201
TOOLS & INFORMATION

Orders

What are trading hours?

Do you offer extended trading hours?

What is the cutoff time for mutual funds orders?

Why don't mutual funds that I sold yesterday appear in today's transaction history?

How can I find a security's symbol?

How do I enter the symbol for a stock quote?

How do I enter the symbol for an options quote?

What stock market information can I access?

What does "regular lot" mean?

What about order restrictions?

What is a "stop order"?

What is an "all or nothing" order?

How do I cancel an order?

Why would my order get cancelled?

If my order is processed at different prices during the trading day, is a commission charged for each lot bought and sold?

What does my online account get updated?


What are trading hours?

Trading Hours for Securities (Eastern Time (ET))
9:30 AM - 4:00 PM Canadian Securities, Montreal and Toronto Stock Exchanges
9:30 AM - 4:00 PM U.S. Securities, New York Stock Exchange, NASDAQ
Trading Hours for Options (Eastern Time (ET))
9:30 AM - 4:00 PM Canadian Securities, Montreal and Toronto Stock Exchanges
9:30 AM - 4:00 PM U.S. Securities, New York Stock Exchange, NASDAQ
Trading Hours for Mutual Funds (Eastern Time (ET))
9:00 AM - 3:45 PM* *3:00 PM if processed manually by a Customer Service Rep

Do you offer extended trading hours?

Yes, but only with the assistance of a Customer Service Representative.

The Toronto Stock Exchange has extended trading hours, from 4:05 PM to 5:00 PM (ET). LDBD offers you this service, but only for orders without restrictions and in regular lots. All processing will be done at the close of a normal trading session.


What is the cutoff time for mutual funds orders?

The cutoff time to buy and sell mutual funds is 3:45 PM, or 3:00 PM (ET) if the order is processed manually by a Customer Service Representative. Any order received afterwards is processed the next business day. Note that for certain mutual funds, the cutoff time is earlier and the prices may be established only on a weekly or monthly basis.


Why don't mutual funds that I sold yesterday appear in today's transaction history?

To follow.


How can I find a security's symbol?

Click on "Symbol Lookup" at the right of the Orders display. Select the market, enter a company name description and click on "Lookup". A list of corresponding symbols will appear for you to choose the one you want.


How do I enter the symbol for a stock quote?

To follow.


How do I enter the symbol for an options quote?

To follow.


What stock market information can I access?

LBDB allows you access to the Montreal, Toronto, CDNX, New York indexes as well as certain others, as well as news and technical information about the securities. Click on "Home" for the Home page where you then can select "Markets".


What does "regular lot" mean?

A "regular lot" or "standard trading unit" corresponds to a certain number of shares - in multiples of 100 for example, which are used in order to perform regular trading.

The number which is displayed along with "offer" ("Bid") or "request" ("Ask") represents the number of regular lots available at that price.


What about order restrictions?

Order restrictions, or "specific orders", apply only to "regular lots" at "limit prices". A market price order must be placed without restrictions. An order that is placed with restrictions on the number of shares to trade is placed behind an order without restrictions on the trading floor. Therefore, all things being equal, an order without restrictions is traded first.

Note that NASDAQ does not accept restrictions. And a market order may not be cancelled or modified.


What is a "stop order"?

A stop order protects the holder of a security up for sale from losses incurred should the price suddenly fall. The security is offered at market price until the "stop price" is hit.

A stop order limits the loss or protects the profit of a short seller in the case of an unexpected price rise. The security is purchased at market price until it hits the stop order price.

As far as the markets are concerned, a stop order is not a priority order. When market price reaches the stop price, the order becomes a market order. However, this change is not automatic and must be handled manually by a trader. If markets are busy, there may be a delay in completing the order. The delay may increase the risk in relation to fluctuations in the market. Stop orders are not applicable to options.


What is an "all or nothing" order?

"All or nothing" indicates that a buy order or sell order of a lot must be processed in its totality and not partially. The "all or nothing" restriction only applies to orders with at least 500 shares which also may greatly limit the chances of it being completed. As well, these orders are processed manually and not posted on the markets.


How do I cancel an order?

You may either contact a Customer Service Representative directly or cancel the order yourself by accessing Account Orders, selecting an order, and then cancel (or modify) it. But you may not cancel a market order.


Why would my order get cancelled?

Messages on the display will indicate the reasons for the cancellation of an order.


If my order is processed at different prices during the trading day, is a commission charged for each lot bought and sold?

Only one commission is charged for each order with distinct lots in the same trading day. However, the system calculates a commission for each partially executed trade for an account. Then the commissions are processed during the night and only one commission is charged to the account on the following day.


What does my online account get updated?

The transaction details of your online account are updated after markets close, early the next business day. In general, before 8:00 AM (ET) and show activity up through the preceding business day.