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Security & Privacy

Laurentian Bank Discount Brokerage, a division of Laurentian Bank Securities, is fully committed to keeping your personal information secure and confidential.

Transactional Services - 128-bit Encryption Necessary

Through our transaction section, you can carry out certain transactions with Laurentian Bank Discount Brokerage for specific financial products and services. These transactions are governed by agreements. You must read these agreements by visiting the appropriate pages of the site.

In order to protect the confidentiality of data exchanges via the Internet, our Web site features a 128-bit encryption system, the safest encoding method available on the market. We encode exchanges to prevent intruders from accessing the confidential information entered during your session or information we transmit during our exchanges. 128-bit encryption is a recognized data coding process that ensures the security of the information transmission.

For online brokerage activity, you must use an Internet browser equipped with a 128-bit encryption system. Netscape Navigator® and Microsoft® Internet Explorer offer this encoding system. Click on the icon that corresponds to the browser you use to download the recent version of the browser that uses 128-bit encryption.

For Your Security

Our commitment to maintaining a high level of security does exempt you from taking the necessary precautions when you are executing online brokerage transactions, even in a safe environment.

Never disclose your password: to access the section containing information on your account, you must use a password. We ask you to modify it regularly and to keep it confidential. You should not choose a password that may be easy for others to guess such as date of birth, telephone number or address, and we suggest that you memorize it.

Make sure you always terminate your online session before stepping away from your computer.

Clear your browser's cache memory or history to avoid the inadvertent disclosure of your activities to other parties. The procedure used to clear your cache memory varies by browser; please refer to your browser for more information.

When you enter sections that contain personal information on your account, your browser's security icon should appear. Depending on the type of browser you use, this icon will be a key or a small closed padlock. This icon indicates that your session is secure. A broken key or an opened padlock indicates that your session is not secure. Remember: a message sent without a security seal means that it could be accessed by an unauthorized individual or organization.

Beware of fraudulent e-mail

If you ever receive an e-mail that appears to be sent from Laurentian Bank Securities or Laurentian Bank Discount Brokerage prompting you for personal information (account number, password, social insurance numbers, date of birth, etc...), do not, under any circumstances, provide the information requested. You should never respond or click on any hyperlinks within these e-mails.

Laurentian Bank Securities or Laurentian Bank Discount Brokerage does not solicit clients for their confidential information by e-mail or otherwise. If you have any suspicions, please feel free to contact us.

Security of Transactions

Laurentian Bank Securities adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. In addition, it uses the most secure encryption techniques presently available to ensure the confidential nature of the information it exchanges with you. However, complete confidentiality in the transmission of data is not always possible over the Internet and privacy cannot be ensured. Laurentian Bank Securities will not be responsible for any damages you may suffer if you transmit confidential or sensitive information to us and that information subsequently becomes public through no fault of ours.

Confidentiality of Client Information

As previously mentioned, Laurentian Bank Securities adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. To ensure that the commitment to client privacy is upheld, we have developed a Code of Confidentiality that governs the behaviour of Laurentian Bank Securities' employees with regard to the accuracy, confidentiality and security of all client information.

We are committed to protecting the security and confidentiality of personal and financial information on the Web server that hosts our Web site and our internal computer systems. You will be protected against fraudulent activity resulting from a breach in computer security for which you are not responsible provided that you do your part, which includes, among other things, safeguarding your password and preventing unauthorized use of your access code. Your personal and financial information must therefore be handled with the utmost discretion. In the following section, you will find the main elements of the Laurentian Bank Securities' commitment to ensuring the confidentiality of information.

Why Do We Keep Confidential Information in Your File?

This information helps us know you better and offer you services related to your financial needs. It also helps us serve you better by:

  • Determining your eligibility for products or services you apply for.
  • Informing you about quality products, services and special offers that best suit your needs.
  • Keeping us in compliance with the law.

We make it our duty to inform you of what we intend to do with your personal information before and while we gather it. We will not verify or complete data from external sources unless we have given you prior notice and gotten you authorization. Note that in some cases, a court, state representative or any other legally authorized individual might request that we submit your personal information without your prior consent.

Can Your Confidential Information Be Distributed to External Parties?

Confidential information will be communicated to other parties only in specific cases. These are:

  • When you have given your written consent, generally when applying for a product or service;
  • When legally required. Among others situations, this might include requests from fiscal authorities or other government bodies and situations arising from medical emergencies;
  • When our institutions' interests require it, for example when we must take legal action to collect an amount due;
  • When public interest requires it, to help prevent fraud or crime or to help in resolving criminal investigations.

© Laurentian Bank Securities, 2007. All Rights Reserved.

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