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Security & Privacy

At Laurentian Bank Financial Group (LBCFG)* we are fully committed to keeping your personal information secure and confidential.

For Your Security

Our commitment to maintaining a high level of security does not mean that you have no precautions when you visit a website, even in a secure environment:

We ask that you never divulge your password to access the section containing confidential information about your account. We ask that you modify your password on a regular basis and to keep it confidential. Remember that it's best to remember it, avoid choosing a password that's easy to guess like your birthday, phone number, or address.

Make sure you always end your Internet activity session before you leave your computer.

Clear your browse's cache memory or history to avoid the inadvertent disclosure of your preceding activities to other parties. The procedure used to clear your cache memory varies with the navigation tool, please refer to your browser settings for more information. Make sure you always terminate your online session before stepping away from your computer.

When you enter sections containing personal information on your account, your browser's security icon should appear. It will be, depending on the type of browser, a key or a small closed padlock. This icon indicates that your session is secured. A broken key or an opened padlock indicates that your session is not secure. Remember: a message sent without a security seal means it could be accessed by an unauthorized individual or organization.

Consult the Glossary for online security

Security of Transactions

Laurentian Bank Securities uses the secure encryption methods currently available on the market to ensure that the confidential nature of the information we exchange with you is maintained. However, complete confidentiality in the transmission of data is not always possible over the Internet and privacy cannot be ensured. Laurentian Bank Securities will not be responsible for any damages you may suffer if you transmit confidential or sensitive information to us and that information subsequently becomes public through no fault of ours.

Information Confidentiality

Your personal and financial information must be handled with the utmost discretion.

Our privacy statement tells you how we protect your personal information in all aspects of our relationship with you. It explains how we obtain your personal information, how we ensure its security and how we use it to serve you. The privacy statement also outlines the options available to you regarding the use and sharing of your personal information, as well as ways to contact us if you have any questions or wish to make changes to the personal information you obtain. your subject. We encourage you to download and read the complete version of the "Laurentian Bank Financial Group Privacy Statement" which summarizes the main elements.

Confidentiality of Personal Information Collected Online

In order to better serve you, we may collect some personal information about you - for example, when you use our online services or browse our website. For more information about our collection methods and how your personal information is used please refer to the "Laurentian Bank Financial Group Privacy Statement".

Cookie Policy

When you visit or interact with our sites, we or our authorized service providers may use cookies, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes. For more information on our policy, please consult the "Laurentian Bank Financial Group Privacy Statement" which summarizes the main elements.

* Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help customers improve their financial health. The Laurentian Bank of Canada, its subsidiaries and its entities, including B2B Bank, are collectively referred to as Laurentian Bank Financial Group.